Refund policy

**Refund Policy**

At NOXE, we take pride in the quality of our products and want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing an order.

**Eligibility for Returns**

We accept return requests within **5 days of delivery** for items that arrive damaged or defective. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.

We are unable to accept returns for change of mind, incorrect size selection, or items that have been worn, washed, or altered in any way.

**How to Request a Return**

To initiate a return, please contact us at **support@noxe-shop.com** within 5 days of receiving your order. Your request must include:
- Your order number
- A clear description of the issue
- Photos showing the damage or defect

We will review your request and respond within 2 business days.

**Refund Outcomes**

Approved returns will be resolved in the form of **store credit or a replacement item**, at our discretion. Cash refunds are not guaranteed and are issued only in exceptional circumstances.

**Non-Returnable Items**

The following cannot be returned or refunded:
- Items returned after the 5-day window
- Items showing signs of wear, washing, or damage caused by the customer
- Items returned without prior approval

**Contact Us**

For any questions about your order or this policy, please reach out to us at **support@noxe-shop.com**. We're here to help.